FAQs

ELMS has been designed and developed specifically for the aviation and aerospace market, but could be deployed to other parallel sectors such as transportation.

Yes, through our ELMS.Connect module we can integrate with our customers other systems to support their requirements for a seamless digital ecosystem.

With Personnel Competence typically defined as possessing the required level of Knowledge, Skills, Attitudes and Behaviours; ELMS provides organisations with a platform that captures all of this and more and forms a cornerstone of their Safety Management System (SMS).

ELMS is offered as a subscription service, with an annual subscription, typically based around user volume and contract term. There is typically a one-off set-up/configuration fees and we provide a mechanism for the growth in user volume enabling our customers to realise scale-economies.

Our product and onboarding teams support our customers at every step of the way of onboarding and beyond. We also leverage the technology of our API to enable the rapid onboarding and deployment of ELMS into our customers’ organisations.

We have a dedicated product support team who work with our customers throughout the entire customer lifecycle. This starts with onboarding customers and continues throughout the duration of our customer contracts. Post onboarding where we work very closely with or customers, we typically hold monthly meetings with the key SME’s and stakeholder’s as well as being contactable at any time outlined as follows:

• Dedicated support phone number available 0900hrs – 1700hrs (UK Local)
• Website support form
• In-App support / feedback
• In-App help guides

Additionally, our key customer SME’s / Stakeholder’s can contact our product team 24/7 as required for any urgent support requirements.

Through our Global module we can tailor the configuration of ELMS, and we do this as part of the onboarding to ensure that each customer’s interface and view of ELMS is as focussed as is possible for their organisation.

ELMS allows for comprehensive reporting such as Compliance Checklists against Role Profile, Training and Competency items. We also have simple matrix reports with RAG indicators of Current, Expiring, Expired, and In Training statuses. Furthermore, all reports can be exported in .pdf, .xls, .csv raw data formats. All reports allow for a reporting date to differentiate between current and historical data.

The ELMS Docs module within ELMS allows for fully customised forms and documents. Embed your documents and forms using Microsoft Word templates, drag-and-drop the ELMS Objects onto your forms/documents and publish. Generate and export your documents using ELMS data.

ELMS supports seamless integration with other platforms through configurable webhooks. These webhooks allow companies to integrate with other systems by automatically pushing data when specific events occur.

Our webhooks are highly configurable and can transmit data in either JSON or XML formats, which are compatible with Databricks‘ data ingestion processes. We offer flexible authentication mechanisms including Basic Auth and HMAC, ensuring secure data transfer.

ELMS can very much support and is an integral component of many of our customers’ SMS. ELMS brings together all of the organisations’ staff competence requirements in a digital format and underpins the ethos of the SMS compliance markers. It achieves this through the tools and methods it provides for measuring and demonstrating staff competence, providing reporting and KPI’s to contribute to and inform the required markers of SMS.