CAREERS

CAREERS WITH ELMS AVIATION

At ELMS Aviation we are excited by innovation and the challenge of staying one step ahead within this technical and dynamic industry. Our ambition is to create a safer, more compliant aviation industry through the use of cloud based software.

If you share our passion for progress please get in touch.

CURRENT VACANCIES:

 

Product Support Specialist

ELMS Aviation are looking for a Product Support Specialist to take a leading role in ensuring the successful implementation and ongoing success of the ELMS product.  Joining ELMS at a very exciting time in the growth of the company, the position of Product Support Specialist will participate in customer implementations from a programme management and training perspective, manage and develop existing customer relationships, along with providing technical support as part of the ELMS support function.

Main Duties and Responsibilities:

  • Programme management of customer implementations of ELMS;
  • Provision of end user training to customers;
  • Manage and develop customer relationships, in order to maximise the use/adoption of ELMS;
  • Act as voice of the customer to inform our sales process and product development roadmap;
  • Support the customer support helpdesk; to include
    • Liaising with customers to fulfil support requests;
    • Liaising with customers to trouble-shoot and triage any incidents experienced;
  • Support the development of the product through UAT & functionality testing;

Person Specification – Essential:

  • Confident to work in a customer facing capacity working with a range of business stakeholders;
  • Strong written and verbal communication skills;
  • A can-do attitude and appetite to learn, progress and take on new challenges;
  • Strong Microsoft Office skills – particularly Excel, Word and PowerPoint;
  • Experience of developing strong relationships with a range of stakeholders;
  • Flexibility to work across multiple roles in order to support the business requirements;
  • Flexibility to travel to customer sites;
  • Full UK Driving Licence.

Person Specification – Preferable:

  • A technology background is very desirable;
  • Experience of using/managing software applications;
  • A technical understanding of software applications;
  • Previous programme management and training delivery experience;
  • Experience and understanding of aviation and aircraft maintenance;

Qualifications:

  • Educated to A level standard or equivalent
  • Educated to degree level desirable but not essential

What’s on Offer:

  • Competitive salary up to £25,000 per annum (depending on experience)
  • 22 days holiday increasing with length of service plus UK bank holidays
  • Full time (40 hours per week)
  • Location; Exeter (free parking)
  • Company bonus scheme based on company and individual performance
  • Additional Company benefits on successful completion of probationary period include: Company Pension, Private Healthcare, Life Cover, Income Protection, Cycle to Work Scheme

Please email your CV and covering letter to hr@elmsaviation.co.uk

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