CURRENT VACANCIES:
Product Support Specialist
ELMS Aviation are looking for a Product Support Specialist to take a leading role in ensuring the successful implementation and ongoing success of the ELMS product. Joining ELMS at a very exciting time in the growth of the company, the position of Product Support Specialist will participate in customer implementations from a programme management and training perspective, manage and develop existing customer relationships, along with providing technical support as part of the ELMS support function.
Main Duties and Responsibilities:
- Programme management of customer implementations of ELMS;
- Provision of end user training to customers;
- Manage and develop customer relationships, in order to maximise the use/adoption of ELMS;
- Act as voice of the customer to inform our sales process and product development roadmap;
- Support the customer support helpdesk; to include
- Liaising with customers to fulfil support requests;
- Liaising with customers to trouble-shoot and triage any incidents experienced;
- Support the development of the product through UAT & functionality testing;
Person Specification – Essential:
- Confident to work in a customer facing capacity working with a range of business stakeholders;
- Strong written and verbal communication skills;
- A can-do attitude and appetite to learn, progress and take on new challenges;
- Strong Microsoft Office skills – particularly Excel, Word and PowerPoint;
- Experience of developing strong relationships with a range of stakeholders;
- Flexibility to work across multiple roles in order to support the business requirements;
- Flexibility to travel to customer sites;
- Full UK Driving Licence.
Person Specification – Preferable:
- A technology background is very desirable;
- Experience of using/managing software applications;
- A technical understanding of software applications;
- Previous programme management and training delivery experience;
- Experience and understanding of aviation and aircraft maintenance;
Qualifications:
- Educated to A level standard or equivalent
- Educated to degree level desirable but not essential
What’s on Offer:
- Competitive salary up to £25,000 per annum (depending on experience)
- 22 days holiday increasing with length of service plus UK bank holidays
- Full time (40 hours per week)
- Location; Exeter (free parking)
- Company bonus scheme based on company and individual performance
- Additional Company benefits on successful completion of probationary period include: Company Pension, Private Healthcare, Life Cover, Income Protection, Cycle to Work Scheme
Please email your CV and covering letter to hr@elmsaviation.co.uk
